Refund Policy

All sales of digital products (guides, PDFs, templates, bundles, and any other instantly delivered downloads) are final and non-refundable. Once checkout completes, you get immediate access to the files, so we cannot undo or exchange the purchase.

The only refund situations we offer are: (a) a Get Unstuck session that we decline or you cancel far enough in advance, and (b) a rare case where our delivery system fails and we cannot restore access to a digital product you paid for. Details for each are below.

Every digital product in the store — including individual guides, bundles, and any future downloads added to the catalog — is sold as-is with no refunds, returns, or exchanges.

Current products this applies to: Instagram Playbook, Facebook Marketing Guide, TikTok Shop Affiliate Guide, Mastering Threads, Faceless TikTok Marketing, Find Your Niche, Digital Build Playbook, and the Social Media Bundle (which includes all six social media guides).

If you complete checkout but cannot access or download a product due to a technical failure on our end, email us first. We'll restore access. A refund is only issued if we confirm we cannot deliver the product at all.

The prompt library is included with your free account. There is nothing to refund. If a specific prompt is broken or missing, let us know and we'll fix it.

A Get Unstuck session is a paid 1:1 consult. You pay when you submit your request, we review it, and then we decide whether we can help.

• Full refund if we decline your request or can't schedule you within our published response window.
• Full refund if you cancel more than 24 hours before your confirmed session start time.
• No refund for no-shows or cancellations inside the 24-hour window. We'll try to reschedule once as a courtesy when possible.
• Partial refund at our discretion if the session is cut short due to a problem on our end.

Custom project engagements are governed by the Statement of Work you sign. Deposits and milestone payments are non-refundable once work has begun; any refund of unearned fees is spelled out in the SOW.

For Get Unstuck session refunds or digital-product delivery failures only, email support@nambihawkeye.com from the address you used at checkout. Include your order number (from your Stripe receipt) and a short note describing the issue. Approved refunds are processed within 5–10 business days via the original payment method (Stripe). We do not refund digital guides or bundles for change-of-mind or accidental purchase.

Please contact us before filing a chargeback with your bank. Most issues can be resolved directly and faster. Unwarranted chargebacks may result in loss of access to purchased products and future purchases being blocked.

Nothing in this policy limits statutory refund rights you may have under applicable consumer-protection law (for example, EU/UK statutory rights for digital content). Where those rights apply, they override any conflicting term above.

Questions: support@nambihawkeye.com.